BeyondTrust Secure Remote Desktop & Remote Support Solutions
Supercharge productivity and security with zero trust remote desktop access, screensharing, remote control, advanced collaboration features, session management, and more.
Why Choose BeyondTrust Versus RDP and Alternative Remote Desktop Tools?
When it comes to empowering your service desk, nothing beats BeyondTrust Remote Support. BeyondTrust's best-in-class solution simplifies remote desktop support and management. Our secure remote desktop access solution enables IT admins to resolve issues more quickly and more securely than alternatives, improving productivity and end-user satisfaction. And, Remote Support integrates with your ITSM, help desk, and ticketing solutions.
End users can initiate support requests from your support portal, Windows applications, or BeyondTrust Buttons. You can also take remote control of desktops to start support. Plus, our patented Jump Technology is state-of-the-art for server and IT infrastructure maintenance.
Secure Remote Desktop, without VPNs or RDP Ports
Natively, Microsoft Remote Desktop Protocol lacks centralized management, limited identity management integration, no auditing or reporting, and no collaboration capabilities.
In addition, RDP is designed for remote access on a local area network (LAN). Establishing remote desktop connections to computers on remote networks usually requires VPN tunneling, port-forwarding, and firewall configurations that compromise security - such as opening the default listening port, TCP 3389.
Fortunately, BeyondTrust lets you eliminate these problems with RDP.
BeyondTrust works over the internet and through firewalls with no pre-installed client on the remote computer. You can either replace instances of RDP with the BeyondTrust remote desktop solution, or route RDP through BeyondTrust to ensure robust security over remote desktop connections, while benefitting from new options for collaboration. Integrating remote desktop brings BeyondTrust’s streamlined connection process to RDP, which makes connecting to Windows systems on remote network both easier and more secure.
Traditional RDP vs BeyondTrust Remote Support
| Traditional RDP | BeyondTrust Remote Support |
|---|---|
| Higher Security Risk | Secure Access Anywhere |
| RDP was built for LAN access and often requires VPNs or port forwarding, creating exploitable pathways. | IT teams connect safely over the internet and through firewalls without exposing risky ports, reducing attack surface. |
| No Central Oversight | Clear Accountability |
| RDP offers little visibility into who connects or what they do. | Every remote session can be monitored live, recorded, and logged, giving teams confidence in compliance and faster issue resolution. |
| Credential Risks | Protected Credentials |
| Users enter and share passwords directly, increasing theft and misuse. | Passwords stay hidden from users and are injected automatically, lowering the risk of compromise and reducing password reset tickets. |
| Complex Deployments | Easier to Deploy and Scale |
| RDP often requires extra VPN setup and firewall changes to scale across environments. | Support attended access without a pre-installed client, enable unattended access with Jump Clients that can be deployed in bulk, and connect with ITSM and SIEM using integrations and APIs. |
“Many of our professors, staff, and students travel abroad or attend programs we sponsor in other countries. BeyondTrust Remote Support allows us to connect to their device and support them no matter where they are—which is something we couldn’t do with our other remote support solutions.” —Rocky Pedroso, Director of Information, University of Miami
"It was critical for our IT Team to have the Remote Support tool to get into computers, see what was going on, not to have to wait for our users to figure things out on their own, and successfully set up our employees in thousands of new and different work from home environments." —John Quinmore, Senior Knowledge, Reporting & Tools Engineer, Paychex, Inc.
"BeyondTrust makes it easy for us to support a variety of skill levels across our users and give them the help they need. BeyondTrust supports our IT team too by giving us the satisfaction that we are doing our job well." —John David Bates, IT Tech Support, Stribling Equipment
Remote Support Features
BeyondTrust makes secure remote desktop access simple and reliable. Our Remote Support solution gives IT teams the tools to connect quickly, resolve issues faster, and protect every session. Some highlighted capabilities include:
Secure Remote Access Control
Enable least privilege access across desktops, servers, and mobile devices from anywhere, using desktop clients, browser sessions, or mobile apps
Scalable Remote Desktop Management
Automate routine support tasks, deploy Jump Clients in bulk, and manage large numbers of remote desktops without slowing service delivery.
Credential Security for Remote Sessions
Vaulted credentials are injected directly into remote desktop sessions, so passwords are never exposed to end users.
Monitoring and Compliance for Every Session
Each remote desktop session can be recorded with video and text logs, monitored in real time, and audited later to meet compliance needs.
Unattended Remote Access
Enable unattended access for remote systems. Deploy Jump Clients in bulk and grant temporary access when needed to boost efficiency and security.
Advanced Collaboration Features
From screensharing, to triaging support across multiple experts, we make it seamless and easy to resolve issues fast.
Customization & User Experience Controls
Tailor the experience to your organization. Customize portals, URLs, invitations, watermarks, and surveys to match your brand.
Integrations
Work seamlessly with your existing IT tools. Connect with CRM, ITSM, and SIEM platforms, or extend capabilities through an open API.
Secure Remote Desktop & Remote Support FAQs
What is a secure remote desktop?
How do I secure my remote desktop connection?
Why is RDP not secure?
What is the difference between remote desktop and remote support?
Is BeyondTrust a VPN?
Why is BeyondTrust more secure than RDP?
Get Started with Remote Support
Start Your Free Trial
Sign up to get more information about starting a free Remote Support trial.
- Support Windows, macOS, Chrome, & Linux with no pre-installed client
- Support iOS and Android devices with screen sharing and remote control
- Connect in seconds to any remote system or device, on or off network
Learn Why BeyondTrust is a Remote Desktop Software Customers' Choice
BeyondTrust Hits 1 Billion Secure Remote Sessions... With No Signs of Slowing Down
Real-World Success Stories with BeyondTrust Remote Support
Remote Support Buyer's Guide & Checklist
How the State of Illinois kept Data Protected and Employees Productive with BeyondTrust
Customers Make the Business Case for BeyondTrust Remote Support
NIST CSF 2.0: How BeyondTrust Capabilities Map to the Framework